Frequently Asked Questions
Are your leashes and collars machine washable?
Our collars and leashes are wash and wear! Just rinse with fresh water and allow to air dry....or if they need a bit of extra brightening, a gentle wash cycle with a bit of detergent and bleach does the trick!
How can I measure my dog for a collar?
Our collars are all custom made and we recommend that you take a snug measurement from your dog’s neck using either a flexible tape measure. If for some reason you are not able to measure the dog’s neck but happen to have a collar that fits the dog well, measure the collar beginning from the far edge of the buckle end to the hole that fits your dog the best. If you are using a quick release collar meat
What happens if my collar or leash gets a pull or snag?
Since the collars and leashes are made with a woven material sometimes the threads will pull loose, especially when it is new. The issue is easily resolved by gently pulling/smoothing the snag out with your fingernails (tweezers could work too) following the weave of the collar. Once the snag is fairly smooth simply run a butane lighter quickly over the area and the excess thread should disappear. Washing the product also helps.